How Not to Write a Letter of Complaint

Read the following claim letter as if you were in a position to take care of the writers complaint. Then respond thoughtfully to the questions that follow the letter. Letter of Complaint: Mr. E. Manns Problem With the DooDad Plus Mr. E. Mann345 Brooklawn DriveSavannah, Georgia 31419July 7, 2016PresidentHouse of Thingamajigs160 Prospect StreetSavannah, Georgia 31410SUBJECT: Faulty Products and Inferior ServiceDear Mr. or Ms. President:1 I am writing this letter because I couldn’t get anywhere by talking to the manager of your store. Apparently, she never heard of the old saying, â€Å"The customer is always right.†2 It all started in May when I returned the DooDad Plus to your â€Å"customer service† department because it was missing a part. (I don’t suppose that you have ever tried to assemble a DooDad Plus, but it just can’t be done without all the parts.) This guy in customer service was not exactly the sharpest knife in the drawer, but he spent about half an hour tapping on his computer and eventually told me that the missing part should arrive from the warehouse in three to five days. Three to five days—sure.3 Here it is July, and the thing still hasn’t sho wn up. The summer is half over, and I still haven’t had a chance to use my DooDad Plus. I’ve been down to your â€Å"customer service† department about a million times over the past two months, and every time somebody taps on the computer and smiles and says the missing part is â€Å"en route from the warehouse.† Where in tarnation is this warehouse—Kandahar?4 So today I went down to your so-called store and dragged the so-called manager out of her coffee break to explain that I was giving up. All I wanted was my money back. (Besides, it turns out that I can get a DooDad Plus from Lowe’s for ten bucks less than what I paid you. Ha!) So what does this lady tell me? That it’s â€Å"against store policy† to refund my money because I had already opened the package and started assembling the DooDad!5 This is insane! I have already reported you to the Better Business Bureau. Now, what are you going to do about it?Sincerely,Mr. E. Man n Questions Keeping in mind the advice offered in the article How to Write  a Letter of Complaint, explain whats wrong with the overall tone of Mr. E. Manns letter. How might the writers tone undermine his apparent purpose in writing the letter?What information in this letter should probably be omitted because its not directly relevant to the writers complaint?Some of the information thats typically provided in the opening paragraph of an effective complaint is missing from Mr. E. Manns introduction. What useful information is missing?Offer a critique of the body paragraphs in Mr. E. Manns letter. What useful information is missing? What unnecessary information obscures his claim?Some of the information thats typically provided in the closing paragraph of an effective complaint is missing from Mr. E. Manns conclusion. What useful information is missing?Based on your responses to the questions above, revise Mr. E. Manns letter, altering the tone, clarifying the claim, and omitting unnecessary d etails.

Exercising Creativity in Social Work Practice Free Essay Example, 3000 words

Maxwell stated that a cluster of adults who stuttered exhibited substantial improvements on Riley s Stuttering Severity Instrument. Inopportunely, as in the investigation of Blood, the design of Maxwell does not permit current researchers to determine the relative inputs of the CBT and speech elements. Further endorsement of an anxiolytic experiment in stuttering stems from earlier findings on the effectiveness of methodical desensitization in stuttering. Presently regarded a rather extensive procedure with pointless stress on relaxation program, methodical desensitization has been linked to clinician-observed and self-reported declines in stuttering as quickly as 10 hours. The systematic desensitization programs employed in these investigations were pure phobia therapies in the sense that no effort was exerted to modify speech patterns at all. These findings indicate that targeting phobia itself may result in decreases in stuttering, not only declines in social anxieties. It is app arent that individuals who stutter and their clinicians identify a connection between anxiety and stuttering. Recent research work in Australia interviewed 300 stuttering adults and 300 speech-language pathologists. The results showed that 97% of the speech-language pathologists and 87% of the stuttering participants thought that anxiety is a component of the disorder. We will write a custom essay sample on Exercising Creativity in Social Work Practice or any topic specifically for you Only $17.96 $11.86/page Therapies that integrate alternatives of speech restructuring generally integrate processes for cognitive and behavioral management of phobia.

The Arrival Of The Spanish And Portuguese - 1332 Words

The arrival of the Spanish and Portuguese in the Americas has been widely debated. Was it a pleasant encounter, or an attack on the native peoples’ way of life? The truth is that the Portuguese and Spanish had a dramatic negative impact on the lives of Native Americans. Their harsh attempts to Christianize the Americas changed the Native Americans forever. The Spanish empire gained control of much of the Americas and sent Spanish colonists there to enlist the help of encomiendas, or Native American laborers. The natives had to be profitable to the Spanish in the eyes of the crown. The Spanish worked them to the bone growing crops, and made sure that only the Spaniards held power. It was the beginning of the destruction of one culture by†¦show more content†¦Once an area had been conquered, it was separated into encomiendas and covered in representations of their new faith including numerous catholic visual reminders. The natives were continually surrounded and questioned about their faith. Missions were established to create peaceful Indians and the Jesuit missionaries were the most behind it. The establishment of Christian missions aligned with the colonizing efforts of European powers such as Spain, France and Portugal. Indigenous people were hardly considered human beings. Spanish missions also shaped massive population dec line, food shortages, and increased labor demands. The layout of the community was never in the Natives’ favor. The grid outline of the landscape lent itself to a very divided community. In the center of the town sat the plaza, and there resided the most high status members such as the tetrados and correigidores. The proximity to the plaza defined honor. Trade work with low honor was found on the periphery of the village. Much like the towns we have today (Chicago, New York City, etc.) the wealth lived at the center and the farther you were the less status you held. The indigenous weren’t even found toward the center because they were always on the outskirts being converted to Catholicism. As covered in lecture, the Catholic Church established the schools and universities. This inhibited natives to go to school and become more intelligent

Essay on Fight Club - Conformity vs Rebellion - 1333 Words

Fight Club - Conformity vs Rebellion The conflict between conformity and rebellion has always been a struggle in our society. Fight Club is a movie that depicts just that. The movie portrays the polarity between traditionalism and an anti-social revolt. It is the story of man who is subconsciously fed up with the materialism and monotony of everyday life and thereafter creates a new persona inside his mind to contrast and counteract his repetitive lifestyle. The main character is actually unnamed, but sometimes is referred to as Jack, which comes from a medical book he reads in the Tyler’s house perhaps. He is the normal, everyday, worker bee that carries on his overly boring life day in and day out because he is the typical†¦show more content†¦He observes the aftermath of vehicular violence with as much dispassion as another inter-office memo passing across his desk. Death and violence are trivialized by the brutal nature of his job. He subconsciously yearns for death and violence to be tangible, n ot something he witnesses after the fact. One sleepless night, he decides to go into a support group for testicular cancer survivors. He has never had cancer but finds release by pretending to sob on the shoulders of other recovering men. The ultimate letting go permitted in the support group clues us in to the mental illness we are about to watch unravel amid the violence and desperation of Fight Club. Eventually, he starts attending other support groups; he becomes addicted to addiction recovery from his lack of a social life. On a plane during one of his business flights, Jack for once has an empty seat next to him. He is so used to discussing lifes unimportant matters with â€Å"single-serving† friends in the neighboring seat that, on this occasion, he invents the perfect one to fill the void. Enter Tyler Durden, a mysterious man who is apparently full of information. Subliminal images of him are present early the film. He flashes onto the screen in four split-second appearances before they actually encounter each other. This is to show how Tyler has always been inside Jack’s mind, just waiting for his chance to come out. Tyler also briefly appears in a television ad for an upscale restaurant that Jack watchesShow MoreRelatedDefinition of Adolescent Development14194 Words   |  57 Pagestasks of adolescents. The question of who am I? is not one that teens think about at a conscious level. †¢ Establishing autonomy.  Some people assume that autonomy refers to becoming completely independent from others. They equate it with teen rebellion. Rather than severing relationships, however, establishing autonomy during the teen years really means becoming an independent and self-governing person  within  relationships. †¢ Establishing intimacy.  Many people, including teens, equate intimacyRead MoreDefinition of Adolescent Development14200 Words   |  57 Pagesof adolescents. The question of who am I? is not one that teens think about at a conscious level. †¢ Establishing autonomy.  Some people assume that autonomy refers to becoming completely independent from others. They equate it with teen rebellion. Rather than severing relationships, however, establishing autonomy during the teen years really means becoming an independent and self-governing person  within  relationships. †¢ Establishing intimacy.  Many people, including teens, equate intimacyRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages6 (2005), pp. 1185–1203; and S. E. Scullen, M. K. Mount, and T. A. Judge, â€Å"Evidence of the Construct Validity of Developmental Ratings of Managerial Performance,† Journal of Applied Psychology 88, no. 1 (2003), pp. 50–66. 9. F. Luthans, â€Å"Successful vs. Effective Real Managers,† Academy of Management Executive (May 1988), pp. 127–132; and F. Luthans, R. M. Hodgetts, and S. A. Rosenkrantz, Real Managers (Cambridge, MA: Ballinger, 1988). See also F. Shipper and J. Davy, â€Å"A Model and Investigation ofRead MoreManagement Course: Mba−10 General Management215330 Words   |  862 Pagesemployees but asked them to accept lower salaries and unpaid leave to help the company through this rough spot.37 It soon beca me clear, however, that HP’s very survival was at stake as it battled with efï ¬ cient global competitors such as Dell and Canon. To ï ¬ ght back, HP merged with Compaq, but by 2004 it had been forced to lay off over 40 percent of its employees and outsource thousands of jobs abroad in order to remain competitive. Fiorino still believes, however, that HP’s values will survive its crisisRead MoreOrganisational Theory230255 Words   |  922 PagesTable 9.1 Table 9.2 Table 9.3 Table 10.1 Table 10.2 Knowledge constituting philosophical assumptions Hierarchy of science and organization theory Fatalism and optimism in the ‘new’ modernist organization Bell’s stages of societal development Fordism vs. post-fordism The incidence of part-time work in European Union member states Modernism versus postmodernism Affirmative versus sceptical postmodernism The changing condition of knowledge Pay and profits: Long run performance of FTSE 100 companies (2002

Martin Luther King free essay sample

Dr. Martin Luther King, Jr. was a fundamental leader of modern society. His lectures and speeches stirred the concern and sparked the integrity of a generation. The movements and marches he led brought significant changes in the framework of American life through his courage and selfless devotion. This devotion gave direction to thirteen years of civil rights activities. His leadership abilities inspired men and women, of all ages, in this nation and around the world. Although King was only thirty-nine at the time of his death, his life was remarkable for the ways it reflected and inspired so of the country’s political, social, and cultural developments (MLK Biography). Transactional leadership can be temporary; once the exchange takes place, the connection between leader and follower may end. However, transformational leadership requires the committed engagement of both leader and follower in order for the mutual satisfaction of needs and values to occur. We will write a custom essay sample on Martin Luther King or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The leader must foster this relationship in order for the follower to continue to support it – in other words, to have them follow (Lussier 350). Martin Luther King Jr. was a transformational leader. Transformational leadership starts with the development of a vision, a view of the future that will excite and convert potential followers. This vision may be developed by the leader, by the senior team or may emerge from a broad series of discussion. Transformational leaders seek to transform the organization, and promise followers that they also will be transformed in some way. In some respects, the followers are then the product of the transformation (Ling). Transformational leaders are often charismatic, but do not solely succeed through a belief in themselves, but rather a belief in others. King was able to mobilize a nation towards a vision. He expressed his vision best in his â€Å"I have a Dream† speech: â€Å"So I say to you, my friends, that even though we must face the difficulties of today and tomorrow, I still have a dream. It is a dream deeply rooted in the American dream that one day this nation will rise up and live out the true meaning of its creed- we hold these truths to be self-evident, that all men are created equal. He was speaking with authority, he knew what the future could look like, and he needed his followers to understand how he wanted to achieve this vision (Ling). King was a highly charismatic leader. Great charismatic leaders refuse to accept the status quo. This is the defining characteristic of real leaders. They are not passive; they are active. They are unwilling to yield to their circumstances. K ing never gave up and never let his circumstances define him. Great leaders, like Dr. King, engage the heart. While logic may compel the mind, stories and metaphors move the heart. This is the difference between offering information and inspiration (Martin). King’s speeches were inspiring to millions. He was able to paint a vivid picture of a better tomorrow. He helped his followers see what his dream was: â€Å"I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. I have a dream today! These words have resonated through years of American history and motivated other leaders to see how captivating words and an unwavering vision can inspire significant change. However, four words are not the measure of a man. There is much more to be seen from his actions. King’s actions and ideas were far greater than his words. He did not just lead his followers, he marched right along with them. King felt that racial justice would help everyone achieve his or her potential. The civil rights movement, like most social movements, was a mixture of many independent organizations with their own leaders and goals. King was managed to get many separate groups moving together in search for a better future. Through King’s leadership, many victories were won during the years he was active in the civil rights movement, as well as several defeats. He was not successful in bringing a total conviction to the entire black community and to his fellow activists (About). Nonviolence was not seen by many leaders as a successful way to achieve their goals, but King constantly stressed the fact that violence was not a way to accomplish equality. He did not want to degrade the whites, but fought to eliminate evil and hatred between the races. Dr. King was constantly searching for opportunities and seeking innovative ways to change, grow, innovate, and improve the quality of life for African-Americans. King challenged racist activities throughout the nation and helped to spark a Civil Rights Movement in the United States. One of the ways that he started this was during the Bus Boycott of Montgomery, Alabama. He also led mass demonstrations with the SCLC in Birmingham, Alabama during 1963. During Dr. King’s entire adult life, he was promoting the action of a nation (MLK Biography). He promoted a shared vision and enabled others to collaborate together to achieve common goals. Perhaps the most relevant personality attribute possessed by Dr. King, was his willingness to serve. The fact that he offered his life to benefit not only the cause of his people, but of mankind, speaks about his consciousness of his role as a servant. King was a great example of servant leadership. A servant leader is one who offers an inclusive vision; listens carefully to others; persuades through reason; and heals divisions while building community (Lussier 356). It is easy to spot servant leaders. In a room where others are jockeying for attention, they are the ones listening to someone others might consider unimportant. When faced with a problem, they look for solutions that benefit everyone. When something goes wrong, they take the blame and when things go well, they share the credit. Dr. King’s life shows the extraordinary power of servant leadership to radically transform a nation. Dr. King was a leader who didnt need a formal position to lead. He led a movement of people passionate about a cause, and he did that with integrity and influence. The life and teachings of Dr. King continue to inspire the struggle for freedom and social justice. His devotion to a cause intrinsically related to human dignity goes beyond merely the color of a persons skin. Even years after his death, King remains the most widely known African American leader of his era. Martin Luther King free essay sample Purpose: The purpose of this letter was to explain the goals of these nonviolent demonstrations and the letter is directed to the white clergymen who had criticized these demonstrations and also called him an outsider and troublemaker. Chronological and Topical Scope: Martin Luther King Jr. was arrested and imprisoned for participating in these nonviolent demonstrations. Thesis and Main Points: In the letter Martin Luther King Jr. ’s says, â€Å"I am in Birmingham because injustice is here. † His thesis is that there is injustice and injustice has seized the civil rights movement. Because of these injustices he is in the Birmingham City Jail. In his main points he explains to the clergymen his goals for these demonstrations. He writes about how protesting against segregation was justified and he makes the point that nonviolent demonstrations are necessary to end the practice of segregation. Critique and Analysis: Besides writing his letter for the clergymen I believe King also wrote this letter for a national audience. We will write a custom essay sample on Martin luther king or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page His letter gives the audience feelings of anger, sympathy, and love. But he also evokes feelings of disgust and sadness when he describes the many horrific events that occurred during nonviolent protest. His choice of words brings out emotions from the audience and he persuades readers to see his point of view. King reaches out in an intelligent manner and gains the trust of the audience. Overall, Martin Luther King Jr. makes his point that injustice should not be tolerated. Purpose: The purpose of this article was to show the injustice that occurred during the lynchings in Memphis. Her three friends were wrongfully killed and she wanted to expose the people who brutally killed them. Chronological and Topical Scope: 1880’s and 1892 during the lynching’s in Memphis. Ida B. Wells-Barnett discusses the injustice of her friend’s killings. Thesis and Main Points: She argues â€Å"every white man in Memphis who consented to the lynching’s and rioting is as guilty as those who fired the guns. † She is saying that if you are there at the time the crime is committed you are as guilty as the person who committed the crime. Wells-Barnett explains the murders of her three friends â€Å"Thomas Moss, Calvin McDowell and Henry Stewart. † These three were owners of Peoples Grocery Company and they had taken away customers from competing white businesses. A group of angry white men thought they would eliminate the competition. They attacked Peoples grocery, but the owners fought back, shooting one of the attackers. The owners of Peoples Grocery were arrested, but a lynch mob broke into the jail, dragged them away from town, and murdered all three. Critique and Analysis: Ida B. Wells-Barnett had a passion for justice. She knew what they did to her friends was wrong and she wanted justice for them. When the superintendent and treasurer of the City Railway Company came to talk to her about convincing the colored people to ride on the streetcars again she asked them why they thought the colored people weren’t riding them and they replied and said they didn’t know. She wanted them to admit that they were in the wrong. They believed that colored people weren’t riding in the streetcars because they were â€Å"afraid of electricity† but Wells knew better, she knew that it was because of the lynching’s and she wasn’t afraid to say it. She told them about her friend and said that he was a well-liked man and he was wrongfully killed. She wasn’t afraid to speak her mind because she knew that something had to be done. Name: Shirley Bernal ______________________________________________________ Santa Monica CollegeDr. Saavedra History 10 Fall 2013 Synopsis Packet # _4_ Hiriam W. Evans â€Å"The Klans Fight for Americanism† 1926 Type of reading: Academic Essay Historical Context: Purpose: To define the Ku Klux Klan, explain who they represented and why. And give the definition of Americanism according to the â€Å"Ku Klux Klan. Chronological and Topical Scope: 1920’s, Hiriam W. Evans explains the purpose of the Ku Klux Klan. Thesis and Main Points: Evans says that the people who are in control now are too liberal of people to run the government and that they have betrayed the American people. He writes about who the Klan was organized for, he talks about how his people are oppressed, and how the Klan is appealing to the average American person. Critique and Analysis: Evan tries to enlighten then audience with his point of view. His point of view is the Klans feeling that America is being lost to liberal ideologies.

Phychology paper on cognitive developmental stages free essay sample

During Piaget’s stages of cognitive development, he introduces four different stages that children go through all the way up to adolescents. Piaget states that none of these stages can be skipped. These stages show how a child’s mind is intellectually developing over time as they grow. Their cognitive abilities progress and they begin to have a better understanding of the world around them. Throughout this paper I will explain the four stages of cognitive development; sensorimotor, preoperational, concrete operational and formal operational. The first stage of cognitive development that Piaget states is the sensorimotor stage. This stage is initiated at birth and lasts normally through when the child is 18 months. Everything in this stage is learned from the child exploring different things the best way they know how, whether by putting things in their mouth, or learning how to make the toys move on their play mat. Also, early language development occurs during the early part of this stage such as â€Å"coo-ing†. We will write a custom essay sample on Phychology paper on cognitive developmental stages or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Then language progresses into words towards the later part of this stage where the child starts forming actual words such as â€Å"No†, and â€Å"Mine†. The second stage of cognitive development is the preoperational stage. This stage starts around 18 months, and lasts until about the age of 7. Children start being able to grasp symbols. For example, they can draw a series of squares with a triangle on top to represent a house. They also start to learn the alphabet, which is, of course, the set of symbols we use to read and write. On the other hand, they don’t understand abstract concepts like amounts, speed, or weight. In one of Piaget’s most famous experiments, he showed that children at this stage can’t comprehend that if you pour liquid from a short, wide glass into a tall, narrow glass, it’s still the same amount. The third stage of cognitive development is the concrete operational stage. This stage starts around 7, and lasts until 12 years old. In this stage children comprehend ideas like weight, amount, and speed, and can understand that the amount of liquid in the two glasses is the same. For example, a younger child in this stage would explain what would happen if you hit a glass with a feather based on what he knows about feathers, whereas the older child reasons from the previous statement and answers according to the logic proposed. They can also understand causal relationships; though not necessarily explain the reasoning behind them. The last stage of cognitive development is the formal operational stage. This  stage starts after about the age of 12. At this stage children begin to understand abstract concepts and reason logically. If you ask them what â€Å"justice† means, they can explain it. In this stage formal operational thinking is being illustrated.